How long is the Audi warranty in Australia?

Audi's page lists five years with unlimited kilometres for new cars first registered or delivered from 1 January 2022, eight years or 160,000 km for high voltage batteries in its electric and plug-in hybrid models, and 12 years against body corrosion perforation.

Can I extend the Audi warranty?

Audi sells an Audi Advantage Package for eligible cars under eight years old and 120,000 km. It adds two years of unlimited kilometre warranty, two scheduled services and two years of roadside assistance, on Audi's terms.

How quickly does Audi respond to a complaint?

Audi's complaint handling page says it acknowledges a complaint within 48 hours or the next business day, whichever comes first, and gives the outcome with its reasoning once it has investigated.

Can I return an Audi to the dealership?

Not because you've changed your mind, as far as we could find. If the car has a fault the consumer guarantees cover, a return may be one of the options, depending on how serious it is.

Audi return policy and warranty in Australia

Updated on 6 October 2026

What Audi publishes

According to Audi’s warranty page

every new Audi first registered or delivered from 1 January 2022 has a five-year unlimited kilometre manufacturer warranty
high voltage batteries in its electric and plug-in hybrid models are covered for eight years or 160,000 km
all Audis have a 12-year warranty against body corrosion perforation
an Audi Advantage Package, bought separately, can add two years of warranty, servicing and roadside assistance for eligible cars under eight years old and 120,000 km

Terms and conditions apply, and the page links to them.

Does Audi have a return policy?

Not one we could find. Audi’s published material covers the warranty and how it handles complaints, not taking cars back for a change of mind. For a car with a fault, whether a refund may be on the table is a question for the consumer guarantees, covered in can I get a refund on a car.

What Audi says about the consumer guarantees

Audi’s complaint handling page says Audi is committed to complying with the Australian Consumer Law, and lists the guarantees its cars come with. They include being safe, long lasting and free from defects, being of acceptable quality and finish, and matching their description. The guarantees sit alongside the warranty and can apply after it ends, as out of warranty, still have rights? explains.

How Audi says to raise a concern

Audi’s Customer Care team is on 1800 50 2834, Monday to Friday, or customerassistance@audi-info.com.au, and there’s an online form. Audi says it acknowledges a complaint within 48 hours or the next business day, investigates with its dealers, and then explains the outcome, its reasoning and any options for further review. It says you can ask for the outcome in writing.

Where brokencar fits

If you bought your Audi from an Audi dealership and a fault hasn’t been put right, we can take a look. We read your paperwork and tell you honestly whether there may be a claim worth making, and if there is, we take it up with the dealership and Audi on your behalf. For handing a car back more generally, see returning a car to a dealer after purchase. See what you may be owed and how the free review works.

Not sure where you stand? Send us the paperwork and we’ll take a look.

Audi return policy in Australia