Brands
What each brand publishes for Australian buyers about warranty, returns and refunds, and what the consumer guarantees add. Pick a brand, or compare them below.
Side by side
The headline terms each brand publishes on its own Australian pages. Conditions and exclusions apply to all of them, and each brand page links to the source.
Swipe the table to see every column.
| Brand | Standard warranty | Extra cover | Customer charter or complaint process | Change-of-mind returns |
|---|---|---|---|---|
| Audi | 5 years, unlimited km | 2 more years with a paid Audi Advantage Package | Complaint process | None found |
| BMW | 5 years | None stated | Not on the pages we read | None found |
| Ford | 5 years, unlimited km | 7 years if serviced at Ford, for cars delivered from 1 September 2026 | Not on the pages we read | None found |
| Hyundai | 5 years, unlimited km | Up to 7 years if serviced at Hyundai, for cars registered from 1 June 2025 | Customer charter | None found |
| Mercedes-Benz | 5 years, km limit for commercial use only | None stated | Not on the pages we read | None found |
| Nissan | 5 years, unlimited km | Up to 10 years or 300,000 km if serviced at Nissan | Not on the pages we read | None found |
| Tesla | 5 years, unlimited km (basic) | None stated. Battery and drive unit 8 years | Not on the pages we read | None found |
| Toyota | 5 years, unlimited km | Engine and driveline to 7 years if serviced at Toyota | Customer charter | None found |
Taken from each brand’s own pages on 6 October 2026. We may not have all of the information, and terms change, so treat each brand’s pages as the final word.
What they have in common
None of the brands we checked publishes a change-of-mind return or refund policy for its cars. Every one publishes a warranty, and six of the eight mention the consumer guarantees under the Australian Consumer Law in their own published material.
That’s the part that matters when a car goes wrong. The guarantees apply to a car sold by a dealership whatever the warranty says, and they can carry on after it ends. Can I get a refund on a car and out of warranty, still have rights? cover how that tends to work.
Not sure where you stand? Send us the paperwork and we’ll take a look.
brokencar isn’t affiliated with, endorsed by or connected to any of these brands. We use their names only to say whose cars a page is about, and we don’t use their logos.