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Ford refund policy in Australia

Short answer

We couldn’t find a refund or change-of-mind return policy for Ford cars. Ford publishes a five-year unlimited kilometre warranty, with two more years for cars delivered from 1 September 2026 that are serviced on schedule at Ford dealers, and says its goods come with guarantees under the Australian Consumer Law.

Updated on 6 October 2026

What Ford publishes

According to Ford’s warranty page

  • every new Ford comes with five years of unlimited kilometre warranty cover
  • cars with a warranty start date on or after 1 September 2026, which for most owners is the delivery date, can get two more years, taking cover to seven years with unlimited kilometres
  • to keep the extra years, the car has to be serviced on schedule and only at Ford dealers, through years six and seven as well
  • the warranty covers any part that needs repair or replacement because of a manufacturing defect, done free by any Ford Authorised Dealer, regardless of a change of ownership

Ford says warranty exclusions and conditions apply, and it answers questions about warranty timing on 13 FORD, which is 13 36 73.

Does Ford have a refund policy?

Not one we could find. Ford’s published material covers the warranty, not taking cars back for a change of mind. For a car with a fault, whether a refund may be on the table is a question for the consumer guarantees, covered in can I get a refund on a car.

What Ford says about the consumer guarantees

Ford’s site carries the standard statement that its goods come with guarantees that can’t be excluded under the Australian Consumer Law. Those guarantees sit alongside the warranty and can apply after it ends, as out of warranty, still have rights? explains.

Raising a concern with Ford

We didn’t find a current published customer charter for Ford. Ford points owners to their dealer first, and it has a contact page and the 13 FORD line for questions that need to go to Ford directly.

Where brokencar fits

If you bought your Ford from a Ford dealership and a fault hasn’t been put right, we can take a look. We read your paperwork and tell you honestly whether there may be a claim worth making, and if there is, we take it up with the dealership and Ford on your behalf. For handing a car back more generally, see returning a car to a dealer after purchase. See what you may be owed and how the free review works.

Not sure where you stand? Send us the paperwork and we’ll take a look.

Questions people also ask

Is the Ford warranty five or seven years?

Five years with unlimited kilometres as standard, according to Ford. Cars with a warranty start date on or after 1 September 2026 can get two more years if they’re serviced on schedule and only at Ford dealers, including through years six and seven.

Does the Ford warranty transfer if I sell the car?

Ford’s page says warranty repairs are done free of charge by any Ford Authorised Dealer regardless of a change of ownership during the warranty period.

Can I return a Ford to the dealership?

Not because you’ve changed your mind, as far as we could find. If the car has a fault the consumer guarantees cover, a return may be one of the options, depending on how serious it is.

Is my Ford covered after the warranty ends?

It may be. The consumer guarantees sit alongside the warranty and can apply after it ends, depending on the fault, the car’s age and how it’s been used.

Find out where you stand.

Send your name, your email and your invoice. We’ll tell you honestly whether there may be a claim worth making.

Free review · No obligation