What Mercedes-Benz publishes
Mercedes-Benz calls its dealerships Retailers. According to its warranty page
- passenger cars and V-Class bought from authorised Mercedes-Benz Retailers in Australia have a five-year warranty from first registration
- that applies to new and demonstrator cars first registered on or after 1 March 2020, and there’s a kilometre limit only for commercial use, of 200,000 km or 250,000 km for V-Class
- the high voltage battery in EQ models is covered for eight years or 160,000 km, or 10 years or 250,000 km for the EQE and EQS
- any unexpired warranty can pass to a new registered owner if the terms have been complied with
Cars first registered before 1 March 2020 have a three-year warranty. The page summarises the main exclusions, and the Warranty Statement supplied with the car has the full terms.
Does Mercedes-Benz have a refund policy?
Not one we could find. The published material covers the warranty and its exclusions, not taking cars back for a change of mind. For a car with a fault, whether a refund may be on the table is a question for the consumer guarantees, which can I get a refund on a car covers.
What Mercedes-Benz says about the consumer guarantees
The warranty page carries the standard statement that Mercedes-Benz goods come with guarantees that can’t be excluded under the Australian Consumer Law. Those guarantees sit alongside the warranty and can apply after it ends, as out of warranty, still have rights? explains.
Raising a concern with Mercedes-Benz
The warranty page asks owners to take the car to an authorised Retailer as soon as practicable after a defect appears, and to let the Retailer inspect it fully. The Warranty Statement is issued by Mercedes-Benz Australia/Pacific, which lists 1300 762 718. Mercedes-Benz also has a support and contact page.
Where brokencar fits
If you bought your Mercedes-Benz from an authorised Mercedes-Benz Retailer and a fault hasn’t been put right, we can take a look. We read your paperwork and tell you honestly whether there may be a claim worth making, and if there is, we take it up with the Retailer and Mercedes-Benz on your behalf. For handing a car back more generally, see returning a car to a dealer after purchase. See what you may be owed and how the free review works.
Not sure where you stand? Send us the paperwork and we’ll take a look.