What BMW publishes
BMW’s service page sets out its warranty briefly. According to that page
- new BMW vehicles have a five-year warranty
- the battery in BMW’s fully electric models is covered for eight years or 160,000 km
- genuine BMW parts have a two-year warranty
- BMW Roadside Assistance and Accident Management is available around the clock
BMW says conditions and exclusions apply and points to its warranty brochure for the detail. We found less published detail for BMW than for some other brands, which is one reason to check BMW’s own pages and your warranty documents.
Does BMW have a return policy?
Not one we could find. BMW’s published material covers the warranty and servicing, not taking cars back for a change of mind. For a car with a fault, whether a refund may be on the table is a question for the consumer guarantees, covered in can I get a refund on a car.
The consumer guarantees
We didn’t find a statement about the consumer guarantees on the BMW pages we read. They apply to a car sold by a dealership in Australia regardless, sit alongside the warranty, and can apply after it ends, as out of warranty, still have rights? explains.
Raising a concern with BMW
BMW points owners to their dealer, and it has a help and contact page with a contact form for questions that need to go to BMW directly.
Where brokencar fits
If you bought your BMW from a BMW dealership and a fault hasn’t been put right, we can take a look. We read your paperwork and tell you honestly whether there may be a claim worth making, and if there is, we take it up with the dealership and BMW on your behalf. For handing a car back more generally, see returning a car to a dealer after purchase. See what you may be owed and how the free review works.
Not sure where you stand? Send us the paperwork and we’ll take a look.