What Hyundai publishes
According to Hyundai’s warranty page
- every new Hyundai has a five-year unlimited kilometre standard warranty from first registration
- passenger cars first registered from 1 June 2025 can have that extended to seven years, if every scheduled service is done at an authorised Hyundai dealer on schedule, and the extension lapses from the point a service is missed
- high voltage lithium-ion batteries are covered for eight years or 160,000 km, and the 12-volt battery for two years or 40,000 km
- the balance of the warranty transfers to a new owner
Cars used commercially have different limits, and Hyundai’s full warranty terms set out the conditions and exclusions.
Does Hyundai have a refund policy?
Not one we could find. Hyundai’s published material covers the warranty and how it handles customer concerns, not taking cars back for a change of mind. For a car with a fault, whether a refund may be on the table is a question for the consumer guarantees, covered in can I get a refund on a car.
What Hyundai’s Customer Charter says
Hyundai’s charter says its products come with consumer guarantees that apply automatically under the Australian Consumer Law, and that it considers both those and its warranties when dealing with a concern. Two points stand out. It says that if you’re seeking a remedy under the consumer guarantees, you should deal with the Hyundai dealer you bought the car from. And it says dealers don’t need formal or prior approval from Hyundai to provide one. The guarantees can also apply after the warranty ends, as out of warranty, still have rights? explains.
How Hyundai says to raise a concern
The charter’s order is to check Hyundai’s FAQs, talk to the dealer, then ask for the General Manager or Dealer Principal, then contact Hyundai’s Customer Care Centre on 1800 186 306 or customercare@hyundai.com.au, Monday to Friday, 8.30am to 7pm AEST.
Where brokencar fits
If you bought your Hyundai from a Hyundai dealership and a fault hasn’t been put right, we can take a look. We read your paperwork and tell you honestly whether there may be a claim worth making, and if there is, we take it up with the dealership and Hyundai on your behalf. For handing a car back more generally, see returning a car to a dealer after purchase. See what you may be owed and how the free review works.
Not sure where you stand? Send us the paperwork and we’ll take a look.